Privacy Policy

Last updated: June 28, 2026

Arvelle ("Arvelle," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with a curated shopping experience (the "Services"). Arvelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. Where our Terms of Service and this Privacy Policy conflict, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including credit or debit card numbers, payment card and financial account information, transaction details, form of payment, payment confirmations, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including the information you provide when you contact us, for example through a customer support enquiry.
  • Device information, including details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technology or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services. This includes performing our contract with you, processing payments, fulfilling and shipping your orders, managing returns and exchanges, remembering your preferences, sending account notifications, creating and maintaining your account, enabling you to post reviews, and tailoring a shopping experience for you, such as recommending products related to your purchases.
  • For marketing and advertising. We may send you marketing and promotional communications by email, text message, or post, and show you online advertisements for our products or services, including based on items you have viewed, added to your cart, or purchased.
  • For security and fraud prevention. We use your information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, and act on possible fraudulent, illegal, unsafe, or malicious activity. If you register an account, you are responsible for keeping your credentials secure, and we strongly recommend you do not share them with anyone.
  • To communicate with you. We use your information to provide customer support, respond to your enquiries, and maintain our relationship with you.
  • For legal reasons. We use your information to comply with applicable law and valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, and for legitimate purposes subject to this Privacy Policy, we may disclose your personal information to third parties, including:

  • Service providers, such as Shopify and other vendors who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising.
  • At your direction or with your consent, such as when we share information needed to ship your products, or through your use of social media widgets or login integrations.
  • Our affiliates or others within our corporate group.
  • In connection with legal or business matters, such as a merger, acquisition, or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To help protect, grow, and improve our business, we also use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a site we do not control, we encourage you to review its privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of any information on them. Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users. Our inclusion of any link does not imply our endorsement of that platform or its operators except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion. As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to share sensitive or confidential information with us.

How long we retain your personal information depends on a number of factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law:

  • Right to access or know. You may request access to the personal information we hold about you.
  • Right to delete. You may request that we delete personal information we hold about you.
  • Right to correct. You may request that we correct inaccurate personal information.
  • Right to portability. You may request a copy of your personal information and, in certain circumstances, ask us to transfer it to a third party.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may opt out of the "sale" or "sharing" of your personal information, or of processing for "targeted advertising," as defined under applicable law. If you visit our website with the Global Privacy Control (GPC) signal enabled, we will, where required, treat this as an opt-out request for that browser or device. To learn more about GPC, visit https://globalprivacycontrol.org/. We do not currently recognize other "Do Not Track" signals.
  • Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages, such as those about your account or orders.

If you reside in the UK or European Economic Area, and subject to local law, you may also have the right to:

  • Object to or restrict processing of your personal information for certain purposes.
  • Withdraw consent where we rely on it to process your personal information. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may also designate an authorized agent to make a request on your behalf, in which case we may require proof of authorization and verification of your identity. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent clauses issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date above, and provide notice where required by law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at hello@shoparvelle.com. For the purposes of applicable data protection laws, Arvelle is the data controller of your personal information.