Shipping Policy

At Arvelle, we work with trusted suppliers around the world to bring you a carefully curated selection of high-quality products. Because of this, delivery times can occasionally be a little longer than you might be used to, but we promise the wait is worth it.

Processing Time

All orders are processed within 3–5 business days after payment has been confirmed. Please note that orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

  • United States: 7–12 business days
  • International orders: 8–12 business days (may vary by destination)

These timeframes are estimates and may vary due to factors such as supplier location, customs clearance, and carrier delays. While we do everything we can to ensure your order arrives promptly, some circumstances are outside of our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 3–5 business days for tracking details to begin updating after you receive this email.

Lost, Stolen, or Delayed Packages

We partner with reliable carriers, but once an order leaves our facility, it is in the hands of the shipping provider. For this reason, we are unable to take responsibility for packages that are lost, stolen, or delayed in transit.

For added peace of mind, we offer optional Shipping Protection at checkout. This coverage protects your order in the event that it is lost, stolen, or damaged during transit. If you have purchased Shipping Protection, our team will work with you to arrange a prompt replacement or refund in line with the coverage terms.

If you did not purchase Shipping Protection and an issue arises, we recommend contacting the carrier directly with your tracking number, as they will be best placed to assist. You are also welcome to reach out to us and we will help however we can.

Incorrect or Incomplete Addresses

Please double-check your shipping details at checkout. We are unable to take responsibility for orders delayed or returned due to an incorrect or incomplete address. If you notice an error, contact us as soon as possible and we will do our best to update your order before it ships.

Questions About Shipping?

If you have any questions about your order or delivery, please reach out through our Contact Form or email us at hello@shoparvelle.com, and our team will be happy to help.