Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

You have 30 days from the day your order arrives to request a return.

What Can Be Returned

To be eligible for a return, your item must be:

  • In the same condition you received it, unused and unworn, with tags and in its original packaging
  • Accompanied by your receipt or proof of purchase

How to Start a Return

  1. Contact us through our Contact Form or by email at hello@shoparvelle.com, including your order number and the reason for your return.
  2. Our team will review your request and let you know if it qualifies.
  3. Once approved, we'll send you the return address along with simple instructions for sending your item back.

Please note that return shipping is arranged and paid for by the customer, and that items sent back without contacting us first cannot be accepted.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us right away through our Contact Form or at hello@shoparvelle.com and we'll make it right.

Items That Can't Be Returned

For hygiene, safety, and practical reasons, some items aren't eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (such as beauty products)
  • Hazardous materials or flammable liquids and gases

We're also unable to accept returns on sale items or gift cards. If you're unsure whether your item qualifies, just reach out at hello@shoparvelle.com and we'll be glad to check for you.

Exchanges

The quickest way to exchange an item is to return your original purchase using the steps above, then place a new order for the item you'd like instead.

European Union: 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without explanation. The standard return conditions still apply: the item must be unused, with tags, in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days.

Please keep in mind that your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us through our Contact Form or at hello@shoparvelle.com and we'll look into it for you.